FAQs

Frequently Asked Questions (FAQs)

🛒 Ordering

Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.

🚚 Shipping & Delivery

Q: What shipping options are available?
A: Please visit our 'Shipping & Handling' page

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also track your order through your account dashboard.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.

💳 Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Q: Is it safe to shop on your website?
A: Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information.

🔄 Returns & Refunds

Q: What is your return policy?
A: You can return most items within 30 days of delivery for a full refund or exchange. Items must be unused and in original packaging.

Q: How do I initiate a return?
A: Visit our Returns Center or contact customer support with your order number to start the return process.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive your returned item.

🧾 Account & Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and access exclusive offers.

Q: How can I contact customer service?
A: You can reach us via our Contact Us page, email at info@smartlyliving.co.uk, or live chat during business hours.